Atlas Communications Blog

Consumers are satisfied with the service they received from mobile operators, with T-Mobile and O2 topping the tables, according to Ofcom research.

It comes as new rules come into force tomorrow (22 July) which will require communications providers to do more to help consumers resolve complaints.

Thousands of consumers were interviewed as part of Ofcom’s research in February 2011 and asked to rate their customer service experience if they had contacted their provider in the previous three months.

Satisfaction with mobile providers’ customer service was higher than average at 69% and O2, Orange, T-Mobile and Vodafone had all seen ‘significant improvements’ in satisfaction levels since 2009 on at least half of the aspects measured.

T-Mobile and O2 topped the table with 72% customer satisfaction. Orange came next at 70% followed by Virgin Media and Vodafone at 69% and Three at 63%.

More of Three’s customers contacted the company during the research period than any other provider (39%) and the network had a higher proportion of complaints and fault issues than average.

A Three spokesman said: ‘We have been making great efforts to improve the quality of our customer services and while the report reflects the improvements we have made, it shows that our continued focus on this area is the right one.’

Orange, which had the lowest satisfaction levels with broadband customer service in 2009 at 42%, now tops the board with 76%.  Both BT and Sky customers also reported improved satisfaction scores on at least six of the customer service aspects measured.

TalkTalk customers are the least satisfied with aspects of customer service, for similar reasons to their landline service. TalkTalk also had the least loyal customers, with 34% saying they are less likely to use TalkTalk again for their broadband service.

Ofcom consumer group director Claudio Pollack said: ‘The research shows that there can be considerable differences in consumers’ experiences of customer service. By publishing this research we want to give consumers an insight into the standard of customer service being offered across the communications sector. The more information of this kind consumers have, the more effectively they can exercise their choice.’

Editor: Kate Oflaherty

Thanks to Mobile Magazine for the above article

 

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Atlas O2 eNewsletter July 2011

Some BlackBerry facts you may find useful!

• 67 million subscribers
• Over 1M new BlackBerry subscribers were added across Europe, Middle East and Africa in a 3 week period (which ended early July 2011);
• The BlackBerry Infrastructure passes close to 20 petabytes of data traffic each month
• As an example, one petabyte of data is equivalent to 13.3 years of HD Video;
• Seven BlackBerry 7 smartphones to be launched over the coming months
• Over 90% of the Fortune 500 use BlackBerry today
• BlackBerry PlayBook trials are underway in over 1,500 companies

 

AppWorld

•       Approximately 35,000 apps available in total;

•       Over 1 billion apps downloaded to date;

•       Over 3 million daily downloads;

•       Approximately 3,000 apps available for PlayBook;

•       Available in more than 100 countries around the world

BBM

•       BBM has more than 45 million active users world-wide;

•       Over 5.2 million groups created;

•       Sends 4 billion messages on an average business day;

•       Over 2 million users added a month;

•       70% use it daily to communicate daily with friends, family and colleagues;

•       BBM has grown 40% YoY – that equates to 48 new BBM users added every second (as of May 2011);

•       There are approximately 400,000 BlackBerry Developers;

 

 

As of 1 July 2011, there will be new maximum charges for making and receiving calls within the European Union. These will apply to all mobile operators.

This means that our customers will pay less to receive calls within the European Union – international zones 1 and 2 (also known as Western Europe EU). The new price per minute is 9p (reduced from 12p).

Our rates for making calls and sending text messages within the European Union are already below the new maximum rates, so these are unchanged.

This new pricing doesn’t apply to customers who have negotiated bespoke international rates, as they are exempt from the legislation. Their pricing is unchanged.

 

Position: Business Retention Account Manager

Location: Dumfries

Favourite tipple: Vodka + Fresh Orange

Favourite Restaurant: Shanghai Shanghai

Dream dinner party guests: Russel Brand & Katie Price

Favourite song: Superstar – Love Inc

Dream holiday: Maldives

If you won the lottery you would: Build my own house, start up my own business, and donate some to a few different charities.

Interesting fact about yourself: I have lived through 3 decades, 2 centuries and 1 millenium and im not even 20 yet.

 

Everyday exclusive offers and experiences nationwide for all O2 mobile customers

I’m delighted to introduce to you Priority Moments, probably the biggest thing O2 are doing this year.

Priority Moments is a clever mobile service just for O2 customers. Every day you can find exclusive offers and experiences nationwide from the brands you love.

From Yo Sushi and French Connection to Hotel Chocolat and WHSmith, you’ll find exclusive offers and experiences relevant to you – whether it be half price books, cut-price travel opportunities, or a free course with your meal. Or grab half price tickets at any Odeon cinema, anywhere in the country every Monday, Tuesday, Wednesday and Thursday. All designed to help save you money and make every day a little more special.

You simply activate the service and your phone will instantly pinpoint where you are and present a list of offers and experiences nearby. Tap the one you want, request a code and then present it at the till.

It’s available to all O2 mobile customers on just about any phone, with coverage across the UK.  All O2 Blueroom for Business offers will be incorporated into Priority.

How to register:

Simply text MOMENTS to 2020 to register.
Then select an offer and redeem your voucher at the retailer’s till.
Priority Moments is available as an app for iPhone and Android and is available on other phones via mobile web.

Who can register?
O2 Mobile customers with O2 mobiles are eligible to register.
All end users, not just account holders, will be able to access and use Priority Moments.

What’s in it for you?

*  Free, customisable service which offers a personal experience.
*  Works wherever you are in the UK, giving access to exclusive offers and deals for many well loved high street brands.
*  Regular text message updates on the latest offers nearby.
*  Coming soon!  O2 Customers will be able to become Priority Moment partners, add their own offers helping to promote their brand and increase their sales.

Partnering with 30 major UK brands at launch, including ODEON, Harvey Nichols, WH Smith and Zizzi, delivering over 40 exclusive offers.

A selection of Priority Moments exclusive launch offers & experiences

Zizzi
Complimentary glass of Prosecco and doughsticks (all week)
Starter/Dessert and Main for £10 (Sun – Thurs)
Free upgrade to premium wine (Sun-Thurs)

WHSmiths 50% off top two selling books of the week

ODEON Half price adult & teenager tickets (Sun – Thurs)

Harvey Nichols
Exclusive, designed canvas tote bag when £25 spent
Complimentary O2 cocktail
Win tickets to London Fashion Week

ASK
Free drink when you dine (all week)
Free bottle of wine when you spend £25

Hotel Chocolat
10% off all purchases
Free box of chocolates with £15 min spend

JJB 20% off all Nike products

Toni & Guy 20% off all hair services (Mon-Weds)

Essensuals 20% off all hair services (Mon-Weds)

Yo! Sushi
Free Miso Soup
1/3 off your food bill when you bring a friend (Tues-Sun)

National Express £10 fare on all routes (Tuesday & Wednesday)

Little Chef
Upgrade from early starter breakfast to Olympic breakfast
Free dessert with any main course

No 1 Traveller
Limited number free Lounge passes

Gatwick Express
10 tickets for the price of 7
Free drink from trolley (Mon-Fri, 10am-4pm)
Upgrade to 1st class for £1 (Sat & Sun)

Chez Gerard Free glass of wine

O2 15% off accessories

Dove Spa £10 for a spray tan (normally £28)

French Connection Gift with purchase of over £30

Viagogo Exclusive ticket offers

The Fragrance Shop Half price on 24 Fragrance 50ml

Fitness First Free health check + two seven day guest passes

Non Exclusive Offers & Experiences

Ramada Jarvis 3 nights from £99 (2 adults sharing)

Pizza Hut
Free unlimited salad with every main course
Kids eat free (one free per adult meal)

Halfords 50% off selected products

Thames Clippers 1/3 off river travel

Intercontinental Hotels Free buffet-style breakfast for all guests

 

 

The team at Atlas is growing again, we now have a vacancy for a Management Accountant

Check out the details here Managment Accountant role Jul 2011